Terms of Service

1. Who we are

Banarsi Lassi & Cafe (“we”, “us”) is a cafe in Jaipur, Rajasthan, India, serving lassi, chai and food. Our website and app let you:

• order from your table by scanning the QR code, without an account;
• order for delivery to your address, with an account;
• install the app on your phone's home screen for quicker ordering.

2. Your account

• Give us accurate details, especially your name, phone number and address.
• Keep your password safe and don't share your account with anyone else.
• One account per person, please.
• You are responsible for orders placed from your account.

We may suspend or close an account that is used for fake orders, repeated refused deliveries, abuse of staff or riders, fraud or any other misuse.

3. Orders and prices

• Prices are in Indian Rupees (INR) and are as shown on the menu when you order. Any delivery fee is shown separately before you place the order.
• Menu items and their availability can change, and an item may sell out. If something you ordered is unavailable, we will tell you and offer a replacement, remove it or cancel the order.
• Your order is confirmed when the cafe accepts it. Until then it is a request, and we may decline it, for example if we are too busy, closed, or the address is outside our delivery area.
• If a price is shown wrongly because of an obvious mistake, we will contact you before preparing the order.

4. Delivery

• We deliver within a set area around the cafe. The app checks your address and tells you if it is outside that area.
• The delivery fee depends on the road distance from the cafe to your address. It is shown at checkout before you place your order. At present, delivery is free up to a set distance, with a per-kilometre charge beyond it. These amounts may change, and the fee shown at checkout is the one that applies.
• Estimated preparation and delivery times are our best guess and are not guaranteed. Traffic, weather and busy hours can cause delays.
• Someone must be reachable on the phone number you give and available at the address to receive the order. If the rider cannot reach you or deliver after reasonable attempts, the order may be treated as delivered and may not be refunded.

5. Payment

• Delivery orders: pay in cash on delivery, or online through Cashfree Payments (UPI, cards, net banking and other methods Cashfree offers). Cash on delivery may be unavailable at certain hours; the app shows which options are available when you check out.
• Dine-in orders: pay at the counter, or online where that option is shown.
• Online payments are also subject to Cashfree's own terms. We never see your full card details or UPI PIN.

6. Cancellations and refunds

• You can ask to cancel an order before the cafe accepts it or starts preparing it. Contact the cafe as quickly as possible.
• Once preparation has started, food cannot usually be reused, so cancellation is at the cafe's discretion.
• If we cancel your order, or cannot fulfil a prepaid order, you will get a full refund to your original payment method. Refunds typically reach you within 5–7 working days, depending on your bank or payment provider.
• If an item is wrong or missing, contact the cafe on the same day, ideally as soon as you receive the order. We will replace it or refund it where the complaint is genuine.

7. Food, allergies and dietary needs

Our kitchen handles milk, nuts, gluten and other common allergens, so we cannot promise that any item is completely free of them. Ingredient, allergen and dietary information is available on request. If you have an allergy or dietary requirement, you must tell us before you order, by calling the cafe or adding a note to your order, and check with us if you are unsure.

8. Acceptable use

When using our website and app, please don't:

• place fake or prank orders, or order using someone else's details;
• try to break, overload, scrape or get around the security of the service;
• misuse table QR codes, for example by ordering to a table you are not seated at;
• abuse or harass our staff or delivery riders.

9. Our brand and content

The Banarsi Lassi & Cafe name, logo, kulhad mark, photographs, menu text and the design of the website and app belong to us or are used with permission. You may not copy or use them for commercial purposes without our written permission.

10. Limitation of liability

We work hard to keep the service running and your orders right, but the website and app are provided “as is” and may sometimes be unavailable. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have as a consumer under Indian law that cannot be excluded.

11. Changes to these terms

We may update these terms from time to time. The new version will be posted on this page with a new “Last updated” date. Changes apply to orders placed after they are posted, never to an order already placed.

12. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan. We would always prefer to sort out a problem with you directly first, so please get in touch.

13. Contact us

Questions about these terms or an order? Contact:

• Banarsi Lassi & Cafe, Jaipur, Rajasthan, India
• Website: banarsilassiandcafe.com
• Phone: call the cafe on the number shown in the app (for example under “Forgot password” on the sign-in screen)
• In person: speak to the staff at the counter during opening hours